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Yes, "top-ups" are the same as "refills". They send usage credit to your prepaid wireless mobile number. They are also known as minutes, recharge, load, or airtime.
A top-up is usually sent to your phone within 2-5 minutes. If you have not received your top-up within an hour of placing your order, please contact us.
You must select the same provider that the mobile number is currently set up with.
For example: if your number is currently set up with AT&T Prepaid, you must choose a top-up for AT&T Prepaid phones. If you choose a different provider, it will not work.
If your prepaid mobile number is set up under a Prepaid Monthly Plan, you must get enough top-up to reach the amount needed for your Prepaid Monthly Plan.
For example: If your number is set up with a $45 AT&T Prepaid Monthly Plan, your balance must reach at least \$45 after you add the top-up amount. If you don’t add enough, your phone will not activate.
If your top-up has been added to your mobile number, and your phone is still not working, most likely you did not add enough top-up to your mobile number.
For example: If your number is set up with a \$45 AT&T Prepaid Monthly Plan, your balance must reach at least \$45 after you add the top-up amount. If you don’t add enough amount, your phone may not activate.
If you entered an invalid mobile number and the top-up could not be performed on the number, you can contact us to correct the number.
Once your refill is processed we cannot issue a refund. Before you place your order, please be sure to choose the correct mobile provider and enter the correct mobile number.
Top-ups are sent to, and added automatically to your mobile phone number. You will not need or receive a PIN number.
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